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Frequently asked questions
Still stuck? Read our support page, track an order or write to support@zoyofresh.com.
We operate dense micro-warehouses within a 2 km radius of most delivery addresses. Stock is pre-picked using demand forecasting, so a rider is dispatched within 90 seconds of your order being confirmed.
There is no minimum order value. Delivery is free above ₹499; below that a flat ₹25 delivery fee and ₹9 handling charge apply — both shown on the cart page before you pay.
Report it from your order history within 24 hours. Approved claims are refunded to the original payment method within 48 hours, or credited instantly to ZOYO Cash.
Yes. On the Flowers page choose "Schedule" at checkout and pick any 30-minute slot up to seven days ahead. Bouquets are assembled two hours before dispatch.
UPI, all major credit and debit cards, net banking, ZOYO Cash wallet balance, and cash on delivery for orders under ₹3,000. See the checkout page.
Yes. One login covers grocery orders, travel appointments and business inquiries, all visible in your profile.