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Frequently asked questions
Still stuck? Read our support page, track an order or write to support@zoyofresh.com.
ZOYO FRESH delivers groceries, daily essentials and Restaurant & Café food from our nearest dark store. Delivery depends on your location — set it from the 📍 button. Express delivery usually takes 15–30 minutes, or pick a scheduled slot at checkout.
Delivery is free on orders above ₹699. Below that a ₹39 delivery fee applies, plus a ₹9 handling charge. Express orders beyond the 5 km zone add ₹10 per extra km. Every charge is shown on the cart page before you pay.
You will see a clear message. ZOYO FIX, ZOYO CUSTOM and ZTS still work India-wide from the same account.
Home services such as AC repair, plumbing, electrical work, carpentry, painting and cleaning. Book a service, and our team confirms the visit and the amount.
Customised T-shirt printing (plain, oversized and polo, sizes S–XXL), 3D printing, customised gifts, photo cups and photo frames. Upload your design on the ZOYO CUSTOM page; we review it and confirm the amount.
Cash on delivery is available now. Online payment appears at checkout once it is switched on; for FIX, CUSTOM and ZTS you pay from My Orders after our team confirms the amount.
Yes. One ZOYO login — email, phone or Google — covers ZOYO FRESH orders, FIX bookings, CUSTOM orders, ZTS projects and ZOYO Travel enquiries. Track any of them from Track Order.
Report it from My Orders within 24 hours. Our team reviews every complaint and approves a refund or replacement.